Jobs at Edrolo

Edrolo team photo

At Edrolo, we’re transforming the way the students learn and teachers teach. Our mission is simple: to improve education. But, improving education is not easy, so we must continue to build-out a world-class team to pursue the huge opportunities in front of us.

We’re an Australian, venture-backed edtech startup with global ambitions. We are currently gaining a lot of traction, with hundreds of Australian schools as paying customers. Based in Fitzroy VIC, Edrolo provides cutting edge online education resources for high school students and teachers in both the VCE and HSC curricula.

We’re Startmate alumni and have some of Australia’s & Singapore’s brightest investors backing us (Blackbird Ventures, AirTree Ventures, Jungle Ventures).

Are you looking to take on a vital role in a growing team? To work with bleeding-edge tech to create brand-new products? Do you want to have a big impact at a fast-growing, Australian, venture-backed start-up on a worthy mission? If so, this might be the one. We’re a young company, with runs on the board, and a vision you can buy into long term.

Client Support Associate – Melbourne

Looking for a career shift to a company making a real, positive difference? Want to make an impact, and quickly? Have ideas you’re keen to share? Looking for a mission you can buy into long-term? Willing to work hard and solve problems to make a real difference to education? Answered yes to all or most, then read on!

On the back of a successful 2015 and as our client base continues to grow, we’re looking for a switched on, hard working, and passionate person to join our Client Happiness team to help us make a positive difference to secondary school students across the country.

This is perfect for an applicant with a few years of experience in the workplace, either through internships, a grad program, or another avenue. The primary responsibility of the role is client service and support within a varied and fun team. Being a startup, there are plenty of opportunities to hit the ground running and make an impact on our procedures and processes now. Additionally, there is excellent growth potential for the right candidate.

About you

We are looking for someone who will be a long-term rockstar within Edrolo; someone who will become integral to our team; someone who is ready to grow and help grow our business.

This role is ideally suited to someone who has a few years of experience, and is now looking to make a real impact. We're after someone who has a proven track record of achievement and the ability to solve complex problems. If you've achieved great things in life, business, or academia and are ready for a career change then this might be the position for you.

An excellent customer service manner is required, as is the ability to think creatively and get things done. We look for problem solvers who are switched on and like a challenge. You will need to be able to integrate seamlessly with our existing diverse and fun team.

Our team includes people from all walks of life: former investment bankers, teachers, entrepreneurs, publishers, philosophers, engineers, musicians, artists, army officers, accountants, medicine students… We’re united by a passion for getting things done and a solid belief in our mission.

The role

Working in the Melbourne office, the role has a primary responsibility for client support and customer service. This is an entry-level position, ideally suited to someone who has spent a few years gaining experience, and is now looking to make a real difference.

As our client base and office team expand, we have a need for a gun support person to help us 'scale up' our processes and client support. You will have the opportunity to work alongside passionate and dynamic people who are changing the way education is delivered in Australia and abroad.

Key role responsibilities

  • Building and maintaining successful client relationships with secondary schools
  • Managing user account queries by email and phone
  • Assisting students, teachers, parents and school Principals to use Edrolo at full capacity
  • Helping scale up our processes as the business grows
  • Actively contributing to a positive team culture
  • Other tasks as required

Role Requirements

To be successful in this role, you must have excellent customer service manner — it doesn't matter how you can demonstrate this. You will also need:

  • Bachelor degree or higher
  • Outstanding customer service capabilities
  • Moderate or better computer skills
  • Passion for our vision to improve education
  • Ability to understand and work through complex processes
  • Ability to work under pressure and to adhere to deadlines
  • Ability to be creative and improve business processes

The offer

  • Career progression within the company for high achievers
  • Funky office with roughly 50 other great people, in a convenient Fitzroy location
  • No complex hierarchy or politics
  • Smart casual dress and flexible working hours
  • Flexible working arrangements including remotely from home
  • Regular team events, dinners, and drinks

Next steps

If you are as excited by this role as we are then we want to hear from you! Send an email and resume to michael@edrolo.com and convince us why you have what it takes to be successful in this role.

While we appreciate all applications, being a small business means we cannot get back to all applicants, so only shortlisted candidates will be contacted.

School Programs Associate / Account Manager - Melbourne

The School Programs Associate is focused on fostering and maintaining relationships with existing and new partner schools by providing both proactive and reactive support to clients in their effective use of all Edrolo products. Interactions with schools include both in person and the use of virtual spaces, conducting teacher and student training in addition to supporting partner schools and educating teachers on the value and use of online resources.

Working with schools across Victoria (and beyond), the Account Manager will ensure schools are getting the most out of the resource and look for further Edrolo use cases where possible. Maintaining and growing our current relationships with schools is at the heart of the role.

Based in our Melbourne office, the role allows you the opportunity to work alongside enthusiastic and spirited people who are passionate about the way education is delivered in Australia, and enhancing student learning experiences. Our office is a relaxed and open space. We dress casually and work hard. We're constantly pushing ourselves and each other to achieve, to make things better, to drive us all forward.

Key role responsibilities

  • Building and maintaining successful client relationships with partner secondary schools
  • Proactively and reactively liaising with key school contacts and teachers on a daily basis
  • Respond to school queries and issues in a timely manner ensuring all school information is up to date in our CRM database
  • Strategic planning both internally and with partner schools
  • Visit schools for meetings and provide training for teachers and students
  • Facilitate online training sessions
  • Translate product feedback and improvements to our Tech and Content Teams
  • Actively participate in team meetings and discussions
  • Regular communication with company Founders and colleagues
  • Issue and follow up any invoices/class changes
  • Other tasks as may be required.

Role Requirements

  • Bachelor degree or higher and experience within the education sector
  • Ability to demonstrate outstanding achievement in aspects of professional or learning life
  • Exceptional written and verbal communication skills
  • Ability to quickly evaluate, troubleshoot and follow up a problem and suggest a creative response
  • Passionate about cultivating client relationships and integrating technology into education
  • Hard working and self motivated individual with excellent time management skills
  • Tech savvy and able to confidently stand in front of an audience of students and teachers
  • Self-starter that works well autonomously as well as in a team
  • Adapts and embraces change quickly
  • Strong English skills, both written and spoken
  • Full time access to a car is a requirement for this role

The offer

  • A competitive salary that reflects your experience
  • Career progression within the company for high achievers
  • Funky office with roughly 50 other great people, in a convenient Fitzroy location
  • No complex hierarchy or politics
  • Smart Casual dress and flexible working hours
  • Flexible working arrangements including remotely from home
  • Regular team events, dinners, and drinks

Next steps

If you are as excited by this role as we are then we want to hear from you! Apply via email to jointheteam@edrolo.com, using the subject line: School Programs Associate / Account Manager (Melbourne) application, and convince us why you have what it takes to be successful in this role.

Customer Support Specialist - Melbourne

We are looking for an experienced A+ player in the customer and client support space. As our team and client base has grown, we're on the lookout for someone with the hunger to improve processes and smash tickets. Successful team members have a few years experience, are very tech-savvy, and have a proven ability to communicate clearly and effectively in person, over the phone and via email. This role presents great opportunities to work across several teams within Edrolo, contributing to and gaining and knowledge of all aspects of our business.

About the role

Based in our Fitzroy office, this role will throw you into a fast-paced business environment where we prize both quality and efficacy. As an Edrolo School Support Team Customer Support Specialist you will be expected to handle a range of tasks primarily focussed around solving tickets for both internal and external clients.

This will require a variety of functions, including excellent communication skills, quick problem solving, above average computer skills, and the ability to explain complex situations and issues clearly and succinctly. We looking for someone who is up to date with what's happening in the larger client/customer support scene, who is up to date on the literature, who understands how to engineer positive experiences, who knows how to write short and clear, who is able to make 'no' positive, who knows how and when to apologise, and most importantly, is passionate to take their career to the next level in an environment that is committed to growth.

The role involves heavy direct communication with both internal and external clients, Excel data manipulation, and some administration and office coordination tasks. Strong customer service skills and the willingness to do what it takes to get the job done are the key factors we look for.

As a startup, we place an emphasis on cross-team functionality. This means that successful applicants for the role will spend periods on secondment to other teams within the business. Initially, as we have a big content build scheduled for 2018, you may spend a period seconded to our Recording and Editing Team, assisting with formatting and recordings. This is vital to gain an understanding of how our content and platform works, and is an excellent starting point for your career with Edrolo. Whilst this isn't set in stone, we are looking for people who are willing to jump in where other teams need help.

It doesn't matter if you've no experience in this field, as anyone with good computer skills and a willing attitude can pick it up. That said, if you have experience or familiarity working with the Adobe Creative Cloud (especifically Premiere), Powerpoint, and Excel please tell us about it!

Key role requirements

To be successful in this role you will need:

  • Proven customer service experience
  • An excellent customer service manner
  • Know what we mean when talking about CSAT, customer effort, handle times, engineering experiences, tickets, etc
  • Be experienced and passionate about help-desk platforms and technology solutions
  • To be very comfortable with computers and technology
  • An eye for detail
  • A passion for our vision to improve education
  • The ability to work under pressure and to adhere to deadlines
  • Be a quick learner
  • Ability to understand and work through complex processes
  • The ability to think creatively and assist us to scale up our processes as the business grows

The offer

  • Great career progression opportunities for high achievers
  • Ability to shape the future of support at Edrolo
  • Neat office with roughly 70 other great people, in a convenient Fitzroy location
  • No complex hierarchy or politics
  • Regular social events such as dinners and drinks
  • Wear what you want policy

How to apply

If reading this application has you feeling excited, we would love to see your application! Send an email with you cover letter to jointheteam@edrolo.com, using the subject line: 'Client Support Specialist (Melbourne) via www.edrolo.com.au', and convince us you have what it takes to be successful in this role.

While we really appreciate all applications, being a small business, we can't guarantee we will be able to get back to all who apply, so only shortlisted candidates will be contacted.

Digital Content Producer - Melbourne

We are excited to be offering multiple positions as we expand our Digital Content team ahead of our 2018 catalogue build.

Based in Fitzroy, this role will throw you into a fast-paced business production environment where we prize both quality and efficacy. As a Digital Content Producer you will be expected to handle a range of tasks including video editing, recording content, using our platform to create courses, and many more.

We are looking for individuals who:

  • Will work with both productivity and quality in mind
  • Are willing to take initiative and solve problems themselves
  • Have excellent communication skills
  • Truly believe in our mission to Improve Education
  • Are willing to learn and grow as the company matures

Key role responsibilities

  • Editing video using Adobe Premiere to a high standard
  • Uploading and creating content in our website administration
  • Running solo recording sessions with our course presenters
  • Helping scale up our processes as the business grows
  • Actively contributing to a team culture of learning and improvement
  • Miscellaneous content tasks as they arise, such as formatting presentations and data entry

Role Requirements

  • Availability to work full time hours
  • Proven experience in video production, whether from a degree or self-taught
  • Be very comfortable with computers and technology
  • Have experience within the Adobe Creative Cloud, specifically Premiere.
    • Experience in Illustrator, Indesign, Photoshop, Audition and After Effects will be seen favourably
  • Attention to detail
    • An eye for consistency and strong written communication skills are desirable
  • Ability to understand and work through complex processes
  • Ability to work under pressure and to adhere to deadlines
  • Willing to work within a team in a rapidly changing startup environment
  • You will need to own a laptop capable of editing large 1080p video projects
  • Willing to work the occasional weekend to run recording sessions

The offer

  • Career progression within the company for high achievers
  • One activation for Adobe CC
  • Funky office with roughly 50 other great people, in a convenient Fitzroy location
  • No complex hierarchy or politics
  • Regular team events, dinners, and drinks

Next steps

If this role sounds like something you will excel at, we would love to see your application! Send an email cover letter and resume to jointheteam@edrolo.com and convince us why you have what it takes to be successful in this role.

While we appreciate all applications, being a small business means we cannot get back to all applicants, so only shortlisted candidates will be contacted.

Digital Content Production/customer support (grad role in edtech/media startup) - Melbourne

We are looking for a great communicator with impressive computer skills to join our team. We are an education technology start-up based in Melbourne with a Sydney office, building transformational digital learning resources.

You will be working across multiple teams within the company, including our Client Support and Digital Production Teams. This means you need to be a high-level computer user and have proven ability to communicate clearly and effectively in person, over the phone, and via email.

This is an exciting opening within Edrolo for someone with the right attitude and general skill set to join us and do great things -- we're looking for multiple candidates, so don't miss out!

About the role

Here at Edrolo we create innovative digital learning resources delivered through our own platform. This role across two teams at the heart of our business critical functions: digital content production and client service.

This role will throw you into a fast-paced business environment where we prize both quality and efficacy. Strong communication and computer skills, the ability to solve problems and follow processes, and the willingness to do what it takes to get the job done are they key factors we look for.

Successful applicants will complete a range of functions: helping teachers record great video content; editing and formatting presentations and documentation; helping update our content on our site; helping students, teachers and others unlock maximum value from our resource; engaging with end-users to ensure they are enjoying Edrolo; ensuring that any client issues are resolved quickly and accurately…

There is enormous opportunity through this to learn business critical functions of our company, how we operate, and develop a fantastic skill-set. It's the perfect entry point for a media or other graduate who wants to learn how businesses run and create.

It doesn't matter if you've no experience in the Ed-tech field, as anyone with good computer skills and a willing attitude can pick it up. That said, if you have experience or familiarity working with the Adobe Creative Cloud (especifically Premiere), Powerpoint, and Excel or any other programs you think may be relevant, tell us about it! We're also keen to hear of any customer service or retail experience you might have.

Key role requirements

To be successful in this role you will need:

  • Fantastic written and verbal communication skills
  • To be very comfortable with computers and technology
  • Ability to quickly pick up new tasks
  • An eye for detail
  • The ability to work under pressure and to adhere to deadlines
  • Ability to understand and work through complex processes
  • The ability to problem solve
  • Be a team player
  • A passion for our vision to improve education

The offer

  • Career progression within the company for high achievers
  • Fun office with roughly 70 other great people, in a convenient Fitzroy or Alexandria location
  • No complex hierarchy or politics
  • Regular social events such as dinners and drinks
  • Wear what you want policy

How to apply

If working to improve education in a rad office sounds perfect to you, you should apply now. If you are now feeling slightly less enthused because we used the word rad, we apologise. Please still apply! If you think you might just be the right candidate, or you’re on the fence, tell us about it and convince us why we should pick you!

Send an email with you cover letter to jointheteam@edrolo.com, using the subject line: 'Client Support Specialist (Melbourne) via www.edrolo.com.au'.

While we really appreciate all applications, being a small business, we can't guarantee we will be able to get back to all who apply, so only shortlisted candidates will be contacted.

Content Analyst and/or Content Associate

Are you looking to push the boundaries of digital education products? Do you want to have a big impact at a fast-growing, Australian, venture-backed start-up on a worthy mission? If you’ve answered yes to both of these questions, then these career opportunities at Edrolo could be what you’re looking for.

About the roles

Edrolo is fully vertically integrated. This means that in addition to building our own technology, run internal sales teams, and work with clients to ensure they get great outcomes through our customer success team, we also develop all of our content in-house. To ensure that we continue creating engaging, high-impact content, we’re looking for a Content Analyst and a Content Associate to join our content team in truly multi-dimensional roles.

The majority of your role will see you influencing technology, content, and some of our additional development programs. This might include finding the best teachers in the business to work with Edrolo on the creation and presentation of content; or working with them to obtain strong, authentic feedback to ensure what we build is going to positively impact students and teachers. The remainder of your role will focus on delivering projects that help to define future products for Edrolo - think what comes after the textbook, or how do you create next generation English resources and how will you make sure they deliver great outcomes for teachers and students, etc. This is the really cool stuff that could really influence the education space!

The amount and type of work experience you have will determine whether you are suited to the more Junior Analyst role or the more senior Associate role. For the Analyst role we are comfortable to work with people who are straight out of University.

If you can demonstrate the following you’re the person we’re looking for!

  • You have a Bachelor Degree or better, and ideally have a background in teaching or tutoring
  • You don’t need to have experience in creating digital education products or even education products. We can teach you this :). But if you have built anything at all yourself (eg started a small business, build a product of any kind) this will be looked on highly favourably.
  • You have excellent communication and interpersonal skills and have an ability to build relationships with other team members, and key people in the education community
  • You are a self-starter, with strong personal and project management skills, and a structured manner to keep everything up to date.
  • You are proactive and can adapt quickly to changes.
  • You have a desire to join a fast-paced, high growth organisation with a view to building a long term career opportunity.

In return you’ll receive:

  • The opportunity to work as part of a high performing team with people from Google, Goldman Sachs, Teach for Australia who have done extremely well academically and professionally
  • A competitive salary that reflects your experience
  • Career progression within the company for high achievers
  • Funky office with roughly 60 other great people, in a convenient Fitzroy location
  • No complex hierarchy or politics
  • Smart casual dress, flexible working hours and arrangements, including the ability to work from home
  • Regular team events, dinners, and drinks

Next steps

If you are as excited by this role as we are then we want to hear from you! Apply via email to jointheteam@edrolo.com, using the subject line: Content Analyst / Content Associate application, and convince us why you have what it takes to be successful in this role.

School Programs Associate / Account Manager - Sydney

The School Programs Associate is focused on fostering and maintaining relationships with existing and new partner schools by providing both proactive and reactive support to clients in their effective use of all Edrolo products. Interactions with schools include both in person and the use of virtual spaces, conducting teacher and student training in addition to supporting partner schools and educating teachers on the value and use of online resources.

Working with schools across New South Wales (and beyond), the Account Manager will ensure schools are getting the most out of the resource and look for further Edrolo use cases where possible. Maintaining and growing our current relationships with schools is at the heart of the role.

Based in our Sydney office, the role allows you the opportunity to work alongside enthusiastic and spirited people who are passionate about the way education is delivered in Australia, and enhancing student learning experiences. Our office is a relaxed and open space. We dress casually and work hard. We're constantly pushing ourselves and each other to achieve, to make things better, to drive us all forward.

Key role responsibilities

  • Building and maintaining successful client relationships with partner secondary schools
  • Proactively and reactively liaising with key school contacts and teachers on a daily basis
  • Respond to school queries and issues in a timely manner ensuring all school information is up to date in our CRM database
  • Strategic planning both internally and with partner schools
  • Visit schools for meetings and provide training for teachers and students
  • Facilitate online training sessions
  • Translate product feedback and improvements to our Tech and Content Teams
  • Actively participate in team meetings and discussions
  • Regular communication with company Founders and colleagues
  • Issue and follow up any invoices/class changes
  • Other tasks as may be required.

Role Requirements

  • Bachelor degree or higher and experience within the education sector
  • Ability to demonstrate outstanding achievement in aspects of professional or learning life
  • Exceptional written and verbal communication skills
  • Ability to quickly evaluate, troubleshoot and follow up a problem and suggest a creative response
  • Passionate about cultivating client relationships and integrating technology into education
  • Hard working and self motivated individual with excellent time management skills
  • Tech savvy and able to confidently stand in front of an audience of students and teachers
  • Self-starter that works well autonomously as well as in a team
  • Adapts and embraces change quickly
  • Strong English skills, both written and spoken
  • Full time access to a car is a requirement for this role

The offer

  • A competitive salary that reflects your experience
  • Career progression within the company for high achievers
  • Workspace in our new Sydney office with roughly 10 other great team members, in a convenient Alexandria location
  • No complex hierarchy or politics
  • Smart Casual dress and flexible working hours
  • Flexible working arrangements including remotely from home
  • Regular team events, dinners, and drinks

Next steps

If you are as excited by this role as we are then we want to hear from you! Apply via email to jointheteam@edrolo.com, using the subject line: School Programs Associate / Account Manager (NSW) application, and convince us why you have what it takes to be successful in this role.

Client Support and Office Coordinator - Sydney

We are exceptionally excited to be offering a unique position within our School Support Team to provide excellent service to our clients and play a key role in growing and scaling our NSW office.

We are looking for an A+ player in the customer and client support space who is able to offer confident and capable service to our growing client base across New South Wales and Victoria. Additionally, as our NSW team has grown and we establish our Sydney office, we're seeking an excellent administrator and office coordinator to play a central role in supporting our internal processes and growing office.

About the role

We're after someone with the hunger and demeanour to support a range of stakeholders, the ability to work seamlessly with our Melbourne office, and a desire to work hard, grow, and do great things with us.

Successful team members have a few years experience, are very tech-savvy, and have a proven ability to communicate clearly and effectively in person, over the phone and via email. This role presents great opportunities to work across several teams within Edrolo, contributing to and gaining and knowledge of all aspects of our business.

This role will throw you into a fast-paced business environment where we prize both quality and efficacy. You'll be expected to handle a range of tasks primarily focussed around solving support tickets for both internal and external clients. This will require a variety of functions, including excellent communication skills, quick problem solving, above average computer skills, and the ability to explain complex situations and issues clearly and succinctly.

Whilst we have an existing team based in Melbourne, this will be the first position within this team in our small (but growing!) Sydney office. As such, the successful applicant will be a self-starter who is able to support our NSW team as we scale-up. This is a wonderful opportunity to get in on the ground-floor and really shape the growth of this team and culture of our office.

The role involves heavy direct communication with both internal and external clients, Excel data manipulation, and administration and office coordination tasks. Strong customer service skills and the willingness to do what it takes to get the job done are the key factors we look for.

As a startup, we place an emphasis on cross-team functionality. This means that successful applicants for the role may spend periods on secondment to other teams within the business. This is a great development opportunity for someone with a growth mindset!

Key role requirements

To be successful in this role you will need:

  • Proven customer service experience
  • An excellent customer service manner
  • Be experienced and passionate about help-desk platforms and technology solutions
  • To be very comfortable with computers and technology
  • An eye for detail
  • A passion for our vision to improve education
  • The ability to work under pressure and to adhere to deadlines
  • Be a quick learner
  • Ability to understand and work through complex processes
  • Experience in a similar administration or coordination position
  • The ability to think creatively and assist us to scale up our processes as the business grows

The offer

  • Great career progression opportunities for high achievers
  • Ability to shape the future of support at Edrolo
  • Neat office in a shared space with rough 5 other team members, in a convenient Alexandria location
  • No complex hierarchy or politics
  • Regular social events such as dinners and drinks
  • Trips to Melbourne for company-wide events
  • Wear what you want policy

How to apply

If reading this application has you feeling excited, we would love to see your application! Send an email with you cover letter to jointheteam@edrolo.com, using the subject line: 'Client support and office coordinator (Sydney) via www.edrolo.com.au, and convince us you have what it takes to be successful in this role.

While we really appreciate all applications, being a small business, we can't guarantee we will be able to get back to all who apply, so only shortlisted candidates will be contacted.

Customer Support Specialist - Sydney

We are looking for an experienced A+ player in the customer and client support space. As our team and client base has grown, we're on the lookout for someone with the hunger to improve processes and smash tickets. Successful team members have a few years experience, are very tech-savvy, and have a proven ability to communicate clearly and effectively in person, over the phone and via email. This role presents great opportunities to work across several teams within Edrolo, contributing to and gaining and knowledge of all aspects of our business.

About the role

This role will throw you into a fast-paced business environment where we prize both quality and efficacy. As an Edrolo School Support Team Customer Support Specialist you will be expected to handle a range of tasks primarily focussed around solving tickets for both internal and external clients. This will require a variety of functions, including excellent communication skills, quick problem solving, above average computer skills, and the ability to explain complex situations and issues clearly and succinctly.

Whilst we have an existing team based in Melbourne, this will be the first of this position within our small (but growing!) Sydney office. As such, the successful applicant will be a self-starter who is able to support our NSW team as we scale-up. This is a wonderful opportunity to get in on the ground-floor and really shape a role.

We looking for someone who is up to date with what's happening in the larger client/customer support scene, who is up to date on the literature, who understands how to engineer positive experiences, who knows how to write short and clear, who is able to make 'no' positive, who knows how and when to apologise, and most importantly, is passionate to take their career to the next level in an environment that is committed to growth.

The role involves heavy direct communication with both internal and external clients, Excel data manipulation, and some administration and office coordination tasks. Strong customer service skills and the willingness to do what it takes to get the job done are the key factors we look for.

As a startup, we place an emphasis on cross-team functionality. This means that successful applicants for the role will spend periods on secondment to other teams within the business. Initially, as we have a big content build scheduled for 2018, you may spend a period seconded to our Recording and Editing Team, assisting with formatting and recordings. This is vital to gain an understanding of how our content and platform works, and is an excellent starting point for your career with Edrolo. Whilst this isn't set in stone, we are looking for people who are willing to jump in where other teams need help.

It doesn't matter if you've no experience in this field, as anyone with good computer skills and a willing attitude can pick it up. That said, if you have experience or familiarity working with the Adobe Creative Cloud (especifically Premiere), Powerpoint, and Excel please tell us about it!

Key role requirements

To be successful in this role you will need:

  • Proven customer service experience
  • An excellent customer service manner
  • Know what we mean when talking about CSAT, customer effort, handle times, engineering experiences, tickets, etc
  • Be experienced and passionate about help-desk platforms and technology solutions
  • To be very comfortable with computers and technology
  • An eye for detail
  • A passion for our vision to improve education
  • The ability to work under pressure and to adhere to deadlines
  • Be a quick learner
  • Ability to understand and work through complex processes
  • The ability to think creatively and assist us to scale up our processes as the business grows

The offer

  • Great career progression opportunities for high achievers
  • Ability to shape the future of support at Edrolo
  • Workspace in our new Sydney office with roughly 10 other great team members, in a convenient Alexandria location
  • No complex hierarchy or politics
  • Regular social events such as dinners and drinks
  • Wear what you want policy

How to apply

If reading this application has you feeling excited, we would love to see your application! Send an email with you cover letter to jointheteam@edrolo.com, using the subject line: 'Client Support Specialist (Sydney) via www.edrolo.com.au', and convince us you have what it takes to be successful in this role.

While we really appreciate all applications, being a small business, we can't guarantee we will be able to get back to all who apply, so only shortlisted candidates will be contacted.

Digital Content Producer (Team Leader) - Sydney

We are excited to be offering a leadership position in our our Digital Content team as we move to expand our Sydney based team.

Edrolo is a market-leading EdTech start up from Melbourne, and we are radically changing classrooms across NSW and VIC with our innovative digital content.

We work closely with leading educators to create our interactive video based curriculum, with plans to rapidly expand our catalogue in the near future.

We are looking for an individual who is based in Sydney and is prepared for a role which will see them take lead of a small fast paced production team. As the Team Leader you will first be expected to learn the range of production tasks our team carries out while continuing to build on your own leadership skills. This will be done with the aim of creating autonomy in your position.

We are looking for individuals who:

  • Will work with both productivity and quality in mind
  • Are willing to take initiative and solve problems themselves
  • Have excellent communication skills both verbal and written
  • Are confident and independent
  • Are self motivated and willing to participate with a team remotely
  • Truly believe in our mission to Improve Education
  • Are willing to learn and grow as the company matures

Key role responsibilities

  • Build a deep understanding of all stages of our production
  • Learn the ins and outs of our content management system
  • Provide constant high quality communication with management in Melbourne
  • Able to run recruitment campaigns for Sydney based hires
  • Be prepared to conduct regular one on one sessions with team members
  • Assist in the training and upskilling of team members
  • Be the primary point of contact for priority recordings

Role Requirements

  • Availability to work full time hours
  • Proven experience in video production
  • Be very comfortable with computers and technology
  • Have had experience in leadership position
  • Have experience within the Adobe Creative Cloud, specifically Premiere
  • Attention to detail
  • Ability to understand and work through complex processes
  • Ability to work under pressure and to adhere to deadlines
  • Willing to work within a team in a rapidly changing startup environment
  • Ability to communicate effectively in verbal and written mediums

The offer

  • Career progression within the company for high achievers
  • One activation for Adobe CC
  • A workspace in our new office in Alexandria
  • No complex hierarchy or politics
  • Regular team events, dinners, and drinks and trips to HQ in Melbourne

Next steps

If this role sounds like something you will excel at, we would love to see your application! Send an email cover letter and resume to jointheteam@edrolo.com with the subject line 'Digital Content Producer - Team Leader (NSW) application via www.edrolo.com.au' and convince us why you have what it takes to be successful in this role.

While we appreciate all applications, being a small business means we cannot get back to all applicants, so only shortlisted candidates will be contacted.

Digital Content Production/customer support (grad role in edtech/media startup) - Sydney

We are looking for a great communicator with impressive computer skills to join our team. We are an education technology start-up based in Melbourne with a Sydney office, building transformational digital learning resources.

You will be working across multiple teams within the company, including our Client Support and Digital Production Teams. This means you need to be a high-level computer user and have proven ability to communicate clearly and effectively in person, over the phone, and via email.

This is an exciting opening within Edrolo for someone with the right attitude and general skill set to join us and do great things -- we're looking for multiple candidates, so don't miss out!

About the role

Here at Edrolo we create innovative digital learning resources delivered through our own platform. This role across two teams at the heart of our business critical functions: digital content production and client service.

This role will throw you into a fast-paced business environment where we prize both quality and efficacy. Strong communication and computer skills, the ability to solve problems and follow processes, and the willingness to do what it takes to get the job done are they key factors we look for.

Successful applicants will complete a range of functions: helping teachers record great video content; editing and formatting presentations and documentation; helping update our content on our site; helping students, teachers and others unlock maximum value from our resource; engaging with end-users to ensure they are enjoying Edrolo; ensuring that any client issues are resolved quickly and accurately…

There is enormous opportunity through this to learn business critical functions of our company, how we operate, and develop a fantastic skill-set. It's the perfect entry point for a media or other graduate who wants to learn how businesses run and create.

It doesn't matter if you've no experience in the Ed-tech field, as anyone with good computer skills and a willing attitude can pick it up. That said, if you have experience or familiarity working with the Adobe Creative Cloud (especifically Premiere), Powerpoint, and Excel or any other programs you think may be relevant, tell us about it! We're also keen to hear of any customer service or retail experience you might have.

Key role requirements

To be successful in this role you will need:

  • Fantastic written and verbal communication skills
  • To be very comfortable with computers and technology
  • Ability to quickly pick up new tasks
  • An eye for detail
  • The ability to work under pressure and to adhere to deadlines
  • Ability to understand and work through complex processes
  • The ability to problem solve
  • Be a team player
  • A passion for our vision to improve education

The offer

  • Career progression within the company for high achievers
  • A workspace in our new office in Alexandria
  • No complex hierarchy or politics
  • Regular social events such as dinners and drinks
  • Wear what you want policy

How to apply

If working to improve education in a rad office sounds perfect to you, you should apply now. If you are now feeling slightly less enthused because we used the word rad, we apologise. Please still apply! If you think you might just be the right candidate, or your on the fence, tell us about it and convince us why we should pick you!

Send an email with you cover letter to jointheteam@edrolo.com, using the subject line: 'Client Support Specialist (Sydney) via www.edrolo.com.au'.

While we really appreciate all applications, being a small business, we can't guarantee we will be able to get back to all who apply, so only shortlisted candidates will be contacted.

Junior Digital Content Producer - Sydney

We are excited to be offering multiple positions as we expand our Digital Content team ahead of our 2018 catalogue build.

Edrolo is a market-leading EdTech start up from Melbourne, and we are radically changing classrooms across NSW and VIC with our innovative digital content. We have only one mission: Improve Education.

We work closely with leading educators to create our interactive video based curriculum, with plans to rapidly expand our catalogue in the near future.

We are looking for individuals who are based in Sydney and are prepared for a role which will throw them into a fast-paced business production environment where we prize both quality and efficacy. As a Digital Content Producer you will be expected to handle a range of tasks including video editing, recording content, using our platform to create courses, and many more.

We are looking for individuals who:

  • Will work with both productivity and quality in mind
  • Are willing to take initiative and solve problems themselves
  • Have excellent communication skills both verbal and written
  • Are confident and independent
  • Are self motivated and willing to participate with a team remotely
  • Truly believe in our mission to Improve Education
  • Are willing to learn and grow as the company matures

Key role responsibilities

  • Editing video using Adobe Premiere to a high standard
  • Uploading and creating content in our website administration
  • Running solo recording sessions with our course presenters from our Sydney recording studio
  • Updating your manager daily on your progress
  • Actively contributing to a team culture of learning and improvement
  • Miscellaneous content tasks as they arise, such as formatting presentations and data entry

Role Requirements

  • Availability to work full time hours
  • Proven experience in video production, whether from a degree or self-taught
  • Be very comfortable with computers and technology
  • Have experience within the Adobe Creative Cloud, specifically Premiere.
    • Experience in Illustrator, Indesign, Photoshop, Audition and After Effects will be seen favourably
  • Attention to detail
    • An eye for consistency and strong written communication skills are desirable
  • Ability to understand and work through complex processes
  • Ability to work under pressure and to adhere to deadlines
  • Willing to work within a team in a rapidly changing startup environment
  • Willing to travel to our studio in Central Sydney to run recording sessions including at times on the weekend
  • Ability to communicate effectively in emails, video calls and instant messaging

The offer

  • Career progression within the company for high achievers
  • One activation for Adobe CC
  • The ability to work from home and from our studio in Sydney
  • No complex hierarchy or politics
  • Regular team events, dinners, and drinks

Next steps

If this role sounds like something you will excel at, we would love to see your application! Send an email cover letter and resume to jointheteam@edrolo.com with the subject line Junior Digital Content Producer application via www.edrolo.com.au' and convince us why you have what it takes to be successful in this role.

While we appreciate all applications, being a small business means we cannot get back to all applicants, so only shortlisted candidates will be contacted.