Jobs at Edrolo

Edrolo team photo

At Edrolo, we’re transforming the way the students learn and teachers teach. Our mission is simple: to improve education. But, improving education is not easy, so we must continue to build-out a world-class team to pursue the huge opportunities in front of us.

We’re an Australian, venture-backed edtech startup with global ambitions. We are currently gaining a lot of traction, with hundreds of Australian schools as paying customers. Based in Fitzroy VIC, Edrolo provides cutting edge online education resources for high school students and teachers in both the VCE and HSC curricula.

We’re Startmate alumni and have some of Australia’s & Singapore’s brightest investors backing us (Blackbird Ventures, AirTree Ventures, Jungle Ventures).

Are you looking to take on a vital role in a growing team? To work with bleeding-edge tech to create brand-new products? Do you want to have a big impact at a fast-growing, Australian, venture-backed start-up on a worthy mission? If so, this might be the one. We’re a young company, with runs on the board, and a vision you can buy into long term.

Client Support Associate

Looking for a career shift to a company making a real, positive difference? Want to make an impact, and quickly? Have ideas you’re keen to share? Looking for a mission you can buy into long-term? Willing to work hard and solve problems to make a real difference to education? Answered yes to all or most, then read on!

On the back of a successful 2015 and as our client base continues to grow, we’re looking for a switched on, hard working, and passionate person to join our Client Happiness team to help us make a positive difference to secondary school students across the country.

This is perfect for an applicant with a few years of experience in the workplace, either through internships, a grad program, or another avenue. The primary responsibility of the role is client service and support within a varied and fun team. Being a startup, there are plenty of opportunities to hit the ground running and make an impact on our procedures and processes now. Additionally, there is excellent growth potential for the right candidate.

About you

We are looking for someone who will be a long-term rockstar within Edrolo; someone who will become integral to our team; someone who is ready to grow and help grow our business.

This role is ideally suited to someone who has a few years of experience, and is now looking to make a real impact. We're after someone who has a proven track record of achievement and the ability to solve complex problems. If you've achieved great things in life, business, or academia and are ready for a career change then this might be the position for you.

An excellent customer service manner is required, as is the ability to think creatively and get things done. We look for problem solvers who are switched on and like a challenge. You will need to be able to integrate seamlessly with our existing diverse and fun team.

Our team includes people from all walks of life: former investment bankers, teachers, entrepreneurs, publishers, philosophers, engineers, musicians, artists, army officers, accountants, medicine students… We’re united by a passion for getting things done and a solid belief in our mission.

The role

Working in the Melbourne office, the role has a primary responsibility for client support and customer service. This is an entry-level position, ideally suited to someone who has spent a few years gaining experience, and is now looking to make a real difference.

As our client base and office team expand, we have a need for a gun support person to help us 'scale up' our processes and client support. You will have the opportunity to work alongside passionate and dynamic people who are changing the way education is delivered in Australia and abroad.

Key role responsibilities

  • Building and maintaining successful client relationships with secondary schools
  • Managing user account queries by email and phone
  • Assisting students, teachers, parents and school Principals to use Edrolo at full capacity
  • Helping scale up our processes as the business grows
  • Actively contributing to a positive team culture
  • Other tasks as required

Role Requirements

To be successful in this role, you must have excellent customer service manner — it doesn't matter how you can demonstrate this. You will also need:

  • Bachelor degree or higher
  • Outstanding customer service capabilities
  • Moderate or better computer skills
  • Passion for our vision to improve education
  • Ability to understand and work through complex processes
  • Ability to work under pressure and to adhere to deadlines
  • Ability to be creative and improve business processes

The offer

  • Career progression within the company for high achievers
  • Funky office with roughly 40 other great people, in a convenient Fitzroy location
  • No complex hierarchy or politics
  • Smart casual dress and flexible working hours
  • Flexible working arrangements including remotely from home
  • Regular team events, dinners, and drinks

Next steps

If you are as excited by this role as we are then we want to hear from you! Send an email and resume to michael@edrolo.com and convince us why you have what it takes to be successful in this role.

While we appreciate all applications, being a small business means we cannot get back to all applicants, so only shortlisted candidates will be contacted.