Tutor on Demand Pty Ltd

Privacy Policy

This policy is for our USA customers. Follow this link to view our Australian privacy policy.

Effective Date: 22 November 2022

At Edrolo (“Edrolo”, “we”, “us”, “our”) we provide learning resources that improve secondary education. We partner with schools to drive improved outcomes for students, teachers, school leaders, and the entire school community, by providing the Service (defined below) to Schools (as defined below) as their service provider. At Edrolo, we take our responsibilities with respect to privacy and the protection of the Personal Information we collect seriously. We are committed to protecting and securing the confidentiality of, lawfully handling, and effectively managing the Personal Information we collect.

This privacy policy covers data that we collect, use, and disclose ("Personal Information") regarding Students and Teachers who use the Edrolo Services (the "Services"). You can review our Terms of Use here.

I. STUDENT CONSENT REQUIREMENT

Under the Children's Online Privacy Protection Act ("COPPA"), we are required to obtain prior consent for the online collection, use, and sharing of Personal Information from Students under 13 years of age. Our School and School District customers ("Schools") do contractually consent on behalf of the parents or guardians of Students to our practices regarding Student Personal Information that is collected on our Service.

II. INFORMATION WE COLLECT.

A. Student Personal Information provided to us.

Edrolo and third-party vendors which provide services to us ("Processors"), may collect Personal Information regarding Students from Students, or the Students' Schools to register Students for, and to provide them access to, the Services. Information Edrolo and its Processors collect may include: Student name, username, school name, email address, and in some cases, date of birth or student identification number, and curriculum progress. Once enrolled, Schools or Students will create a password , which they will use, together with one of the identifiers provided by the School to permit Students to log into the Service. Student accounts may also be associated with a class or grade level. The School will be able to see information regarding the Student's use of the Services in connection with a class, and make changes to the Student's username and other information. In some circumstances, Teachers and other authorized personnel may create accounts for Students.

B. Teacher Personal Information provided to us.

Edrolo and our Processors may collect Personal Information regarding Teachers from Teachers, or Schools to register Teachers for, and to provide them access to, the Services. Information Edrolo and its Processors collect may include: name, username, school name, and email address. Once enrolled, Teachers will create a password, which they will use together with one of the identifiers to log into the Service. The School will be able to see information regarding the Teacher's use of the Services, and make changes to the Teacher's username and other information.

C. Information collected automatically.

Edrolo and its Processors may also automatically collect certain information about Students and Teachers when they access or use the Services ("Usage Information"). Usage Information may include IP address, device identifier, browser type, operating system, information regarding use of the Services, and data regarding network connected hardware (e.g., computer or mobile device). The methods that may be used on the Services to collect Usage Information include:

1. Log information: Log information is data about use of the Services, such as IP address, browser type, Internet service provider, referring / exit pages, operating system, date / time stamps, and related data, and may be stored in log files.

2. Information collected by cookies and other tracking technologies : Cookies, web beacons (also known as "tracking pixels"), embedded scripts, location-identifying technologies, fingerprinting, device recognition technologies, and other tracking technologies now and hereafter developed ("Tracking Technologies") may be used to collect information about interactions with the Services or e-mails.

III. HOW WE USE THE INFORMATION WE OBTAIN.

A. To perform services for Schools.

We may use information collected on the Services to perform services for the applicable School, including without limitation:

1. To process account registration and manage accounts.

2. To facilitate, manage, and personalize the Services.

3. To prevent and address fraud, breach of policies or terms, and threats of harm.

Schools are the controller with respect to Personal Information and their privacy policies, and not ours, govern their data practices.

B. Aggregate and deidentified data.

We may create and use aggregate and deidentified data derived from Personal Information for our own purposes, such as the improvement of the Services.

We may also analyze Personal Information in aggregate form to operate, maintain, manage, and improve our Services. This aggregate data does not identify Students or Teachers personally. We may share this aggregate data with our affiliates and Processors. We may also disclose aggregated user statistics in order to describe our Services to Schools and to other third parties for additional lawful purposes.

IV. HOW AND WHY WE DISCLOSE PERSONAL INFORMATION.

A. Disclosures to third parties.

Like many businesses, we hire other companies to perform certain business-related services (our "Processors"). We may disclose Personal Information to certain types of third-party companies, but only to the extent needed to enable them to provide such services. The types of companies that may receive Personal Information and their functions are: data storage and hosting services, disaster recovery services, learning management systems (for example, ClassLink, Clever, or Google Classroom), analytics companies, and network and security monitoring companies. All such third parties function as our agents, performing services at our instruction and on our behalf, or as agents to Schools providing services on behalf of the Schools.

B. Disclosures to affiliate or parent organizations.

We may also disclose Personal Information to our affiliates or parent company in order to support delivery of our Services.

C. Business disclosures.

Subject to our obligations to Schools, and consistent with applicable law, Edrolo may share Personal Information, in connection with or during negotiations of any proposed or actual financing of our business, or merger, purchase, sale, joint venture, or any other type of acquisition or business combination of all or any portion of Edrolo's assets, or transfer of all or a portion of Edrolo's business to another company, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding.

D. Disclosures to public authorities.

We may share Personal Information to comply with the law, law enforcement, or other legal process, and, where permitted, in response to a government request. We may also disclose Personal Information to other third parties when compelled to do so by government authorities or as required by law or regulation including, but not limited to, in response to court orders and subpoenas.

V. ANALYTICS SERVICES.

Edrolo may use certain Processors for analytics services. These analytics services may use cookies and other tracking technologies to help us analyze Service users and how they use the Service. Information generated by these services (e.g., IP address and other Usage Information) may be transmitted to and stored by these Processors on servers in the U.S. (or elsewhere) and these Processors may use this information for purposes such as evaluating use of the Service, compiling statistic reports on the Service activity, and providing other services relating to Service activity and other Internet usage.

Information collected, stored, and shared by third parties is subject to their privacy policies and practices, including whether they continue to share information with Edrolo and the types of information shared. Edrolo is not responsible for, and makes no representations regarding, the policies or business practices of any third parties, including, without limitation, analytics Processors associated with the Service. We encourage you to familiarize yourself with and consult their privacy policies and terms of use. If the Service is for Students under the age of 13, we will use available tools to indicate that the Student Personal Information must be processed in accordance with COPPA. We do not recognize browser "Do Not Track" signals.

VI. STUDENT OR PARENTAL RIGHTS.

Applicable law may grant parents or Students the right to access, review, request correction of, refuse further collection of, or delete the Personal Information collected from the Student online. Because Edrolo is not the controller of the Student Personal Information, we are not able to respond to such requests directly. To exercise these rights, please contact your School with your request.

VII. INFORMATION SECURITY.

We take the security and privacy of Personal Information very seriously. Accordingly, we will implement reasonable and appropriate security measures to protect Personal Information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in processing and the nature of the data, and compliance with applicable laws and regulations.

VIII. GENERAL.

A. Changes to this privacy policy.

This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time, and will post any changes on our Service as soon as they go into effect. By accessing our Service after we make any changes to this Privacy Policy, you are deemed to have accepted such changes. Please refer back to this Privacy Policy on a regular basis.

B. How to contact us.

If you have questions about this Privacy Policy, please contact us in one of the following ways:

E-mail us at [email protected]
Or write to us at:
Edrolo
321 Exhibition St, Melbourne VIC 3000