Effective Date: 1 February 2018
Tutor on Demand Pty Ltd ACN 149 712 881 (collectively, “Edrolo”, “we”, “us”, “our” and similar expressions) is an online provider of educational resources to secondary school students, teachers and leaders.
So that we can provide you with our Website, products and services (collectively, “Services”), we may need to collect information from you or about your use of our Services as described below.
Please be aware that you can choose whether to provide us with the types of information described below, but your choices may affect our ability to offer you part of or all of our Services. If you do not provide us with the information we request, we may not be able to supply you with all or part of our Services. Any information that we do not require you to supply is information that you provide to us voluntarily.
We collect personal information so that we can carry out our business activities in a professional and efficient manner, and improve our Services. We also collect your personal information for the purposes stated below:
and any secondary purposes related to the above.
In carrying out our business, we may disclose your personal information to others, including, but not limited to:
As a global organisation, we may store, use, transfer, and otherwise process your personal information in countries outside of the country of your residence. By using our Services, you consent to Edrolo’s transfer to and handling of your personal information in a jurisdiction which may have different (and less stringent) data protection rules than the country in which you reside.
Edrolo stores customer data in the cloud (it would be basically impossible to deliver our resources to students and teachers without doing so). Staff at Edrolo have secure access to this data, and tiered levels of staff access to this information, too. Our databases (containing Name, Contact Details and Subject Enrolments) are stored with Amazon Web Services (AWS) in the Asia Pacific Region (Sydney). Schools can take confidence from our deliberate choice of reliable, high-quality providers, like AWS, who set the industry standards for information security, and operate under the strongest compliance standards and industry certifications. It is of paramount importance to both AWS and us that your data is private and secure. If you have further questions regarding AWS standards and protocols, AWS house a comprehensive set of compliance resources on their website which can be accessed here.
Where we use your personal information to send you marketing and promotional information, you will be provided with an opportunity to opt-out of receiving such information. Unless you exercise your right to opt-out of such communication, you will be taken to have consented to the receipt of similar information and communications in the future.
We collect limited information about people who use our Services so that we can track the use of those resources, maintain and improve our Services, and understand how our users navigate through and use our Services. We do not use these technologies for tracking of any information about your use of other websites or services. Information we collect may include:
(collectively, “Usage Information”).
Unless you have registered for an account with us and are logged in to our Services, we will not link Usage Information to your personal information such as your user name. If you register for an account with us, Usage Information while you are logged in to the Services will be associated with your registration data. If you do not register for an account with us, Usage Information will be aggregated with that of other unregistered users and will not be associated with an identifiable person.
You may decline our cookies if your browser or browser add-on permits, but doing so may interfere with your use of our Websites, products and services. You can refer to the ‘help’ section of your browser or installed applications for instructions on blocking, disabling or deleting cookies.
You may disable cookies through your browser settings, but at this time we do not honour “Do-Not-Track” signals.
We will retain your information for as long as permitted under the Privacy Act 1988 (Cth), or to comply with our legal obligations. When we dispose of personal information, we ensure that it is destroyed or de-identified in a secure fashion according to industry standards and as required by law.
We take all reasonable steps to keep the personal information we hold about you secure and free from loss, misuse or interference. Personal information we collect and store is stored on secure servers, and is only accessible by those persons who need access to the information in order to carry out their business functions. We also maintain physical security measures to protect the use and storage of physical records containing personal information. However, you acknowledge that no method of transmission or electronic storage is completely secure, and we cannot control the security of data collected, stored, and disclosed on third party platforms. You transfer and store your information at your own risk. You are also responsible for the security of your personal information by taking precautionary measures, such as keeping your account password confidential and using secure wireless connections.
If you require access to any information we hold about you, we request that you identify, as clearly as possible, the type of information requested. We will respond to your request to provide access to your personal information within a reasonable period after the request is made, and you agree we may charge you our reasonable costs incurred in supplying you with this information as permitted under the Privacy Act 1988 (Cth).
We take such steps as are reasonable in the circumstances to ensure that:
If you believe that information we hold about you may not be up to date, complete and accurate, you may notify us by contacting us using the contact details below.
You accept that we will take reasonable steps to verify your identity if you contact us with such a request.
If you are making a general enquiry only, you may deal with us on an anonymous basis or through the use of a pseudonym. However, we will not be able to provide you with any specific information about your account if you fail to identify yourself to us.
Our Website, products, and services may include links to other websites whose privacy practices may differ from ours. If you provide your personal information to any of those sites, your information is governed by their privacy policies.
If you have any queries, concerns or complaints about the manner in which we have collected, stored, used or disclosed your personal information, please contact the Edrolo Privacy Officer using the details below:
321 Exhibition St, Melbourne VIC 3000
Email: [email protected]
We will treat your complaint confidentially and, after investigating your complaint, discuss the ways in which we can remedy the situation. We will ensure that we respond to your complaint within a reasonable time (and in any event within the time required by privacy and data protection legislation in your jurisdiction).